cbajl's Privacy Policy & Data Protection
Here you will find a detailed description of how your personal information is collected, stored, and kept secure on the cbajl platform.
Introduction & Scope
cbajl ("we", "our") is an online casino and sports betting platform in Bangladesh. This Privacy Policy ("Policy") informs you — a registered user or visitor of our platform — about what types of information we collect, why we collect it, how we use it, and how we keep it secure.
By using cbajl's website, mobile version, or any other digital channel, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, we ask that you refrain from using our services.
This Policy applies only to the cbajl platform. We are not responsible for the privacy policies of third-party websites or services.
What Information We Collect
We may collect two types of information from you: (a) information you provide to us directly, and (b) information collected automatically while you use the platform.
2.1 Information You Provide Directly
We collect the following information for account registration and management:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID number or passport number (for identity verification)
- Payment information: bKash, Nagad, Rocket, Upay account numbers or bank account details
- Deposit and withdrawal transaction details
2.2 Automatically Collected Information
When you browse the cbajl platform or play games, certain information is automatically recorded by the system, such as:
- IP address and geographic location (at country/region level)
- Device type, operating system, and browser information
- Clicks, page views, and session duration on the platform
- Gaming activity and betting history
- Information obtained from cookies and similar tracking technologies
2.3 Identity Verification Documents
To meet applicable laws in Bangladesh and financial security requirements, we may ask you to provide a digital copy of a government-issued ID, proof of address documents, and if necessary, complete a selfie or liveness verification during account verification (KYC). These documents are used solely for the verification process and are stored in an encrypted environment.
Purpose of Using Your Information
cbajl uses your personal information only for lawful and necessary purposes. The main purposes are listed below:
3.1 Account Management & Service Delivery
- Creating, verifying, and maintaining your account
- Processing deposits, withdrawals, and transactions
- Providing bonuses, promotions, and VIP benefits
- Keeping gaming history and account statements
3.2 Security & Fraud Prevention
- Detecting unauthorized transactions and suspicious activity
- Carrying out anti-money laundering (AML) verification procedures
- Preventing multiple accounts or account misuse
- Two-factor authentication to prevent unauthorized account access
3.3 Customer Support
- Providing support via 24/7 live chat and email
- Resolving complaints and processing appeals
- Account recovery and password reset
3.4 Responsible Gaming
By monitoring patterns in your gaming behavior, we can identify potentially problematic activity and, where needed, recommend self-exclusion or setting limits.
3.5 Marketing & Communications
With your consent, cbajl may send promotional offers, bonus updates, and information about new platform features via email or message. You can opt out of these communications at any time.
Data Storage & Security
4.1 Security Measures
cbajl uses industry-standard technology to protect your information. Our platform has SSL (Secure Sockets Layer) encryption enabled, which encrypts all data exchanged between your browser and our servers.
- 256-bit SSL/TLS encryption technology
- Payment information stored encrypted in accordance with PCI-DSS standards
- Server-level firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Data access restricted to authorized personnel only
4.2 Data Retention Period
All data will be retained for as long as your account remains active. Even after an account is closed, financial transaction records and identity verification documents may be retained for a specified period to meet applicable legal obligations.
Your password is never stored directly in our system — it is kept in hashed form (bcrypt or an equivalent algorithm).
Sharing Information with Third Parties
cbajl does not sell or rent your personal information to any third party for commercial purposes. However, sharing information may be necessary in certain specific circumstances:
5.1 Service Provider Partners
cbajl may work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, and fraud prevention services. These partners receive only the information necessary to provide the specific service and may not use it for their own purposes.
5.2 Legal Obligations
cbajl may be required to disclose information to specific authorities if required to comply with a court order, government regulatory body directive, or applicable law. In such cases, only the information legally required is provided.
5.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer involving cbajl, user data may be transferred to the new entity. In such circumstances, we will notify you in advance and your data will continue to be handled in accordance with the terms of this Policy.
Cookies & Tracking Technologies
The cbajl platform uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, security verification, and core functionality.
- Functional Cookies: Store your preferences, language settings, and other personalized experience settings.
- Analytics Cookies: Monitor platform usage patterns to help improve service quality.
6.2 Cookie Controls
You have the option to disable or delete cookies in your browser settings. However, please note that disabling essential cookies may cause key platform features — including login and payment processes — to not work properly.
Your Rights & Choices
cbajl believes you should have control over your personal information. For this reason, we provide the following rights:
7.1 Right to Access Your Information
You can contact our support team at any time to find out what information we hold about you and how it is being used.
7.2 Right to Correct Your Information
If any information stored in your account appears to be incorrect or incomplete, you can request a correction. You can also update general information yourself from your account settings.
7.3 Right to Delete Your Information
In certain circumstances, you can request that your personal information be deleted. However, if there are legal, regulatory, or contractual obligations, we may be required to retain certain information.
7.4 Right to Stop Marketing Communications
If you no longer wish to receive promotional emails or messages, you can use the "opt-out" link at the bottom of any message, or notify our support team directly.
7.5 Right to Close Your Account
You can request to permanently close your cbajl account at any time. Any pending balance will be processed before the account is closed.
Protection of Children & Minors
cbajl strictly provides services only to those aged 21 and above. We do not knowingly collect or process personal information of any minor.
If we receive information that a minor has registered, we will immediately close that account and delete all associated data.
A note to parents — please ensure that underage members of your household cannot access this platform. Consider using parental control software.
International Data Transfers
As an online platform, cbajl may work with servers and service providers located in various countries. Even if your data is processed or stored outside Bangladesh, we ensure that those partners comply with equivalent data protection standards.
For any international data transfer, we ensure appropriate contractual safeguards are in place, such as data processing agreements and standard security terms.
Policy Changes & Updates
cbajl may review and update this Privacy Policy from time to time. If there are any significant changes, we will notify you in the following ways:
- By displaying a notice on the platform
- By sending a message to your registered email
- By updating the "Last Updated" date at the top of this page
Continued use of cbajl after any changes will be taken to mean that you have accepted the new policy. We therefore recommend reviewing this page regularly.
Privacy Contact Information
Your privacy is our priority
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our support team. We provide support in Bengali and English, 24/7.
Email contact:
[email protected]Or speak with us directly on 24/7 live chat.